Packaging
All jewellery ordered online will be presented in a white gift box. The boxes are manufactured using recyled materials and are themselves recyclable. Each box contains a white, non-tarnish insert and an anti-tarnish tab which should protect your jewellery for up to six months.
Alternatively your jewellery can be popped into a drawstring cotton bag if you prefer - do let me know at the time of ordering if you'd like this option. These bags are made from GOTS certified cotton.
Cards are despatched in cardboard envelopes and all packaging is reusable and recyclable.
Any transparent bags or wrapping I use are made from biodegradable and compostable vegetable starch.
Outer packaging - padded bags or boxes - may be preloved and preused. Please reuse or recycle if you can.
I use Sellotape zero plastic tape or white biodegradable plastic-free paper tape to secure all parcels.
UK Delivery (*excludes Northern Ireland)
As soon as I receive your order, I will begin processing it.
Stock orders will be dispatched within three working days using Royal Mail Tracked 48.
Custom order dispatch times will vary depending on the piece, but I will keep in contact with you throughout the making process.
Proof of purchase is obtained for all orders and tracking information will be provided. I cannot be held responsible for any postal delays.
All of my parcels leave me well packaged with care. Should your item arrive damaged please contact me immediately.
If you have ordered more than one item, these will ship together.
I completely understand that you’d love to receive your jewellery as quickly as possible and I always aim to complete an order and ship it as soon as I can.
If you have any questions or a particular deadline then please do get in touch prior to purchase.
*Please note that due to the new GPSR rules, I will no longer be shipping to Northern Ireland or within the EU.
International delivery
Shipping to Canada and the USA is now available.
International items are sent via Royal Mail and will be sent tracked and signed for, costing £12.
Proof of postage is kept for all orders.
Unfortunately I cannot be held responsible for any postal delays, nor am I responsible for any additional costs including, and not limited to, courier, postage, customs charges or overseas tax charges upon delivery.
Mail strikes
In the event of postal strikes I can deliver within 15 minutes drive from W5 or alternatively you can arrange to collect your order from me at one of my events.
Do get in touch to discuss options, there will of course be no postage charge for collections - this will be refunded.