Packaging
All jewellery ordered online will be presented in a white gift box. The boxes are manufactured using recyled materials and are themselves recyclable. Each box contains a white, non-tarnish insert and an anti-tarnish tab which should protect your jewellery for up to six months.
Alternatively your jewellery can be popped into a drawstring cotton bag if you prefer - do let me know at the time of ordering if you'd like this option. These bags are made from GOTS certified cotton.
Cards are despatched in cardboard envelopes and all packaging is reusable and recyclable.
Any transparent bags or wrapping I use are made from biodegradable and compostable vegetable starch.
Outer packaging - padded bags or boxes - may be preloved and preused. Please reuse or recycle if you can.
I use Sellotape zero plastic tape or white biodegradable plastic-free paper tape to secure all parcels.
UK Delivery (*excludes Northern Ireland)
Stock orders will be despatched within three working days using Royal Mail first class.
Custom order despatch times will vary depending on the piece, but I will keep in contact with you throughout the making process.
Proof of purchase is obtained for all orders and tracking information is available on request. I cannot be held responsible for any postal delays.
There is a flat postage rate of £4 on jewellery orders and £2 for greetings cards.
All of my parcels leave me well packaged with care. Should your item arrive damaged please contact me immediately.
*Please note that due to the new GPSR rules, I will no longer be shipping to Northern Ireland or within the EU.
International delivery
Shipping to Canada and the USA is now available.
International items are sent via Royal Mail and will be sent tracked and signed for, costing £12.
Proof of postage is kept for all orders.
Unfortunately I cannot be held responsible for any postal delays, nor am I responsible for any additional costs including, and not limited to, courier, postage, customs charges or overseas tax charges upon delivery.
Mail strikes
In the event of postal strikes I can deliver within 15 minutes drive from W5 or alternatively you can arrange to collect your order from me at one of my events.
Do get in touch to discuss options, there will of course be no postage charge for collections - this will be refunded.