Packaging
All jewellery will be presented in a white gift box as standard. The boxes are manufactured using recyled materials and are themselves recyclable. Each box contains a white, non-tarnish insert.
Alternatively your jewellery can be popped into a silver organza bag if you prefer - do let me know at the time of ordering if you'd like this option.
Cards are despatched in cardboard envelopes and gift tags in a small box - all packaging is reusable and recyclable.
Any transparent bags or wrapping I use are made from biodegradable and compostable vegetable starch.
Outer packaging - padded bags or boxes - may be preloved and preused. Please reuse or recycle if you can.
I use Sellotape zero plastic tape or white environmentally friendly paper tape to secure all parcels.
Delivery
Stock orders will be despatched within three working days using Royal Mail.
There is a flat postage rate of £4 on jewellery orders and £2 for greetings cards and gift tags.
Custom order despatch times will vary depending on the piece, but I will keep in contact with you throughout the making process.
I am currently only shipping to addresses within the UK.
Returns
A full refund can be made for items returned within 14 working days.
Please return both the item and all packaging in a resaleable condition.
We recommend obtaining proof of postage for any returns.
Unfortunately we cannot refund any postage costs unless the items are faulty.
Please note that for hygiene reasons we cannot accept returns of any earrings unless they are faulty.
Neither can we accept returns of personalised or custom made items.
Contact me
Mail strikes
In the event of postal strikes I can deliver within 15 minutes drive from W5 or alternatively you can arrange to collect your order from me at one of my events.
Do get in touch to discuss options, there will of course be no postage charge for collections - this will be refunded.