Packaging
All jewellery ordered online will be presented in a white gift box. The Tiny Box Company boxes are made using recyled materials, sustainable sourced and are biodegradeable and 100% recyclable. Each box contains a white, eco-fibre non-tarnish insert and an anti-tarnish tab which should protect your jewellery for up to six months.
My branded box stickers are compostable, biodegradable, non-plastic metallic, with eco friendly glue.
Alternatively your jewellery can be popped into a drawstring cotton bag if you prefer - do let me know at the time of ordering if you'd like this option. These bags are made from GOTS certified cotton.
Cards are despatched in cardboard envelopes and all packaging is reusable and recyclable.
Any transparent bags or wrapping I use are made from biodegradable and compostable vegetable starch.
Outer packaging - padded bags or boxes - may be preloved and preused. Please reuse or recycle if you can.
I use Sellotape zero plastic tape or white biodegradable plastic-free paper tape to secure all parcels.
Wildflower seed paper gift
I add a little free gift to all of my orders - a piece of mixed wildflower seed paper which you can plant and grow. What could be lovelier than free flowers?
Wildflowers certainly fit within my sustainability and wildlife loving ethos - the bees, butterflies and hedgehogs will love them.
All seed paper is attached to a planting instructions card. I only use environmentally friendly double-sided tape for this.
There’ll be prizes available for everyone who tags @denalis_jewellery in their Instagram wildflower photos.
UK Delivery (*excludes Northern Ireland)
As soon as I receive your order, I will begin processing it.
Greetings cards will be sent by First Class post.
Stock jewellery orders will be dispatched within three working days using Royal Mail Tracked 48.
I aim to despatch made to order items in 7-10 days, and will send you tracking information on the day it's sent out.
Custom order dispatch times will vary depending on the piece, but I will keep in contact with you throughout the making process.
Proof of purchase is obtained for all orders and tracking information will be provided. I cannot be held responsible for any postal delays.
All of my parcels leave me well packaged with care. Should your item arrive damaged please contact me immediately.
If you have ordered more than one stock item these will ship together.
I completely understand that you’d love to receive your jewellery as quickly as possible and I always aim to complete an order and ship it as soon as I can.
If you have any questions or a particular deadline then please do get in touch prior to purchase.
*Please note that due to the new GPSR rules, I will no longer be shipping to Northern Ireland. I'm afraid we don't ship internationally.
Returns policy
If you are not happy with your order, if it is not as expected, or if it is faulty, please contact me at [email protected] as soon as possible.
Change of mind returns (non faulty items)
You have the right to cancel your order within 14 days of receiving your items. To exercise this right, please notify me by email within this 14-day period.
Once you have notified me, items must be returned within 14 days of cancellation.
Items must be returned carefully packed, in their original packaging, unworn and in a resaleable condition. If an item is returned in a condition that results in a loss of value, the customer may be responsible for that loss.
Customers are responsible for return postage costs for change of mind returns. I recommend using a tracked service and obtaining proof of posting.
Personalised items
Unless items are faulty, I am not legally required to accept returns for personalised or custom-made items, as these cannot be resold.
Earrings
For hygiene reasons, earrings cannot be returned unless they are faulty.
Damaged or faulty items
If your order arrives damaged, or if you believe an item is faulty, please contact me at [email protected] as soon as possible and within 14 days of delivery, providing clear photographs of the issue.
If the outer packaging is visibly damaged on arrival, please take photographs before opening. Once opened, please also photograph any damage to the item itself. This helps me resolve the issue quickly.
Where an item is confirmed to be faulty or damaged, I will offer a repair, replacement, or refund in line with UK consumer law. Return postage costs will be refunded for faulty or damaged items.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your right to a full refund within 30 days for faulty goods.
Returning an item
When returning an item, please include your name, order number (if available), the email address used to place the order, and the reason for return.
I strongly recommend obtaining proof of postage. Items are returned at the customer’s risk until received. Once your return is received, I will confirm by email and process any refund using the original payment method.
Questions
If you have any questions about returns, please feel free to get in touch - I’m always happy to help.