Your privacy matters to us.
When you make a purchase through our shop we collect certain information from you including your name, shipping address, email address and phone number in order to fulfil your order. We will keep your order information for our records unless and until you ask us to delete this information.
Our shop has SSL encryption which adds a layer of security when you enter your information at checkout. Big Cartel addresses and custom domains connected to Big Cartel shops are fully encrypted.
Payments are processed by either Stripe, PayPal or Google Pay which are PCI SSC (Payment Card Industry Security Standards Council) certified providers.
PCI DSS (Payment Card Industry Data Security Standard) are comprehensive requirements that all businesses which handle credit and debit card payments must comply with. These standards help reduce the likelihood of financial data and identity theft, fraudulent payments and unauthorised transactions.
I, Denise de Gromoboy, am the data-controller of your personal information as it relates to my shop Denalis Jewellery on Big Cartel.
When you place an order from me, I will receive your name, delivery address, telephone number and email address from Big Cartel in order to process your order. I will only use these details to process and deliver your order or to deal with any queries you have related to that order.
The only circumstances in which I will share your data are in processing your Big Cartel order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Big Cartel to comply with my obligations.
• With mail delivery companies or couriers in order to fulfill your order.
• To comply with any legal or tax obligations that I have.
I will only retain your details for as long as necessary and in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time, I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. My registration reference is ZB826420.
This privacy policy only relates to Denalis Jewellery. It does not relate to the practices of third parties over whom I have no control notably Big Cartel and Stripe and PayPal (payment processing). These organisations have their own privacy policies which can be found at the following links:
https://www.bigcartel.com/resources/policies/privacy-policy
https://stripe.com/gb/privacy
https://www.paypal.com/uk/legalhub/paypal/privacy-full