Last updated: January 2026
Introduction
Your privacy matters to us.
When you make a purchase through our shop, we collect certain personal information including your name, billing and shipping address, email address and telephone number. This information is collected for the purpose of fulfilling your order and communicating with you about it.
The lawful basis for processing this data is contractual necessity, as it is required to complete your purchase and deliver your order.
We will keep your order information for our records unless and until you ask us to delete it, subject to legal and tax obligations.
Security of your information
Our shop uses SSL encryption, which adds a layer of security when you enter your information at checkout. Big Cartel addresses and custom domains connected to Big Cartel shops are fully encrypted.
Payments are processed by Stripe, PayPal or Google Pay. We do not store or process your payment card details ourselves. All payment providers used are PCI DSS compliant.
Data controller
I, Denise de Gromoboy, am the data controller of your personal information as it relates to my shop Denalis Jewellery on Big Cartel.
When you place an order, I receive your name, delivery address, telephone number and email address from Big Cartel in order to process and deliver your order or deal with any related queries.
Sharing your data
Your data will only be shared where necessary to fulfil your order or comply with legal obligations. This includes sharing information with Big Cartel, postal or courier services, and legal or tax authorities where required by law.
Your personal data will never be used for marketing purposes or shared with third parties for marketing, and you will not be added to any mailing list without your explicit consent.
Data retention
Personal data relating to orders or customer enquiries is retained for six years in line with UK tax and accounting requirements. After this period, your data will be securely deleted.
Your rights
You have the right to request access to the personal data we hold about you, to ask for it to be corrected or deleted, and to object to or restrict processing in certain circumstances.
If you have concerns about how your data is handled, you have the right to complain to the Information Commissioner's Office (ICO).
ICO registration reference: ZB826420.
Cookies
This website only uses strictly necessary cookies required for it to function properly. We do not use analytics, advertising, or tracking cookies.
External links
Our website may contain links to external websites, including YouTube. Clicking these links will take you to third-party websites which have their own privacy and cookie policies. We are not responsible for the content or practices of these sites.
This Privacy Policy applies only to Denalis Jewellery. While we use trusted third-party service providers such as Big Cartel, Stripe, PayPal, Google Pay and YouTube, we do not control how these third parties collect or process personal data through their own platforms. These organisations operate under their own privacy policies, which can be viewed at the links below.
Big Cartel: https://www.bigcartel.com/resources/policies/privacy-policy
Stripe: https://stripe.com/gb/privacy
PayPal: https://www.paypal.com/uk/legalhub/paypal/privacy-full
Google: https://policies.google.com/privacy
YouTube: https://www.youtube.com/howyoutubeworks/privacy/
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. Any updates will be posted on this page, and where appropriate, we will take additional steps to notify customers of significant changes.
Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
[email protected]