Please can you contact me in the first instance and I'll let you know how to proceed.

A full refund can be made for items returned within 14 working days from date of receipt.

Unfortunately we cannot refund any postage costs unless the items are faulty.
Please be aware that items must be returned in the original packaging in a resaleable condition.
If a piece of jewellery is not returned in its original condition the customer is responsible for any loss in value.

Please ensure you enclose the following details: your name, order number (if you have it), the email address that you used to order the jewellery, the reason for return.

We recommend obtaining proof of postage for any returns. Goods are returned entirely at the sender’s risk and Denalis cannot be held responsible for any damage or loss sustained in transit, however caused.
We will acknowledge receipt of your package via email. 

We cannot accept returns of personalised or bespoke items.

Please note that for hygiene reasons we cannot accept returns of any earrings unless they are faulty.